Terms of service
Last updated: 23 October 2026
These terms apply to anyone who uses Refuge, the shared account for the Sharpa apps. By using Refuge, you accept them. Each app (Topo, Balise, Sharpa) also has its own terms for what happens inside it.
1. The service
Refuge is published by Camelidae Group SRL (alpaga agency), Rue d'Havré 140, 7000 Mons, Belgium, BE 0500.585.029. It lets:
- agency members log in once to enter all of their agency's Sharpa apps;
- an agency's main administrator invite their team, give each person a role and remove access;
- Camelidae Group open to each agency the apps provided for in its contract.
2. Accounts
- Each account is personal. It opens all the apps of your agencies: keep your password to yourself, and tell your agency or alpaga agency if you have any doubt about your account's security.
- Two-factor authentication is strongly recommended, since the same account opens several apps.
- An agency's main administrator decides who is part of the team and can remove access at any time. The removal applies to all the agency's apps, within an hour at most.
3. Availability
We do our best to keep Refuge available and its data backed up. Interruptions remain possible, in particular for maintenance. During a Refuge interruption, people already logged in to an app can keep working in it until their session in that app ends.
4. Liability
Refuge is a work tool. Camelidae Group cannot be held liable for indirect damage (loss of revenue or reputation) related to its use. For client agencies, Camelidae Group's liability is limited to the amounts paid for the Sharpa apps over the last twelve months, except in case of gross or intentional misconduct.
5. Personal data
The processing of personal data is described in the privacy policy.
6. End of use
An agency can stop using the Sharpa apps at any time and ask for its team's accounts to be exported or erased. Camelidae Group can suspend access in case of use contrary to these terms or to the law, after warning the agency except in an emergency.
7. Changes
These terms may change. The update date is shown at the top of the page. In case of a significant change, agencies are notified by email.
8. Applicable law
These terms are governed by Belgian law. In case of dispute, and failing an amicable agreement, the courts of the judicial district of Hainaut, Mons division, have jurisdiction.